Al Raheem Travel

Al-Raheem Travel

AL Raheem Travel Independent Travel Agency

At AL Raheem Travel, we aim to provide reliable travel services and ensure our customers have a smooth and enjoyable booking experience. This Refund Policy explains the conditions related to cancellations, refunds, and payments for our travel services.

By booking with AL Raheem Travel, customers agree to the terms outlined in this Refund Policy.

1. About Our Refund Policy

AL Raheem Travel provides travel services including:

  • Hajj Packages
  • Umrah Packages
  • Ramadan Umrah Packages
  • Hotel Accommodation
  • Flight Bookings
  • Holiday Packages
  • Tailor-Made Travel Arrangements

Refund eligibility depends on the type of service booked, supplier policies, cancellation terms, and the timing of the cancellation request.

2. Booking Payments

Once a booking has been confirmed:

  • Payments made towards travel arrangements may be subject to cancellation charges.
  • Deposits, administration fees, or advance payments may be non-refundable depending on the package terms.
  • Final payments must be completed within the agreed timeframe.
  • Failure to complete payment may result in cancellation of the booking.

Customers will be informed of payment conditions before confirming their booking.

3. Hajj & Umrah Package Refunds

For Hajj and Umrah packages, refund conditions may vary depending on:

  • Visa processing status
  • Airline booking conditions
  • Hotel cancellation policies
  • Transportation arrangements
  • Supplier terms
  • Government regulations

Please note:

  • Visa approval is controlled by relevant authorities and cannot be guaranteed by AL Raheem Travel.
  • Any non-refundable charges from airlines, hotels, visa services, or suppliers may be deducted from any refund.
  • Cancellation requests should be made as early as possible.

4. Hotel Accommodation Refunds

Hotel bookings are subject to the cancellation policies of the selected hotel or accommodation provider.

Refunds may be affected by:

  • Cancellation date
  • Hotel rules
  • Room type booked
  • Special offers or promotional rates
  • Non-refundable booking conditions

Some hotel bookings may not qualify for a refund after confirmation.

5. Flight Booking Refunds

Flight refunds are subject to the rules and conditions of the airline.

Please note:

  • Airline tickets may have cancellation or amendment charges.
  • Some tickets are non-refundable.
  • Airline schedule changes, delays, or cancellations are handled according to airline policies.
  • Any refundable amount will be processed after applicable airline deductions.

6. Cancellation Requests

Customers wishing to cancel a booking must:

  • Contact AL Raheem Travel in writing.
  • Provide booking details and passenger information.
  • Submit cancellation requests as soon as possible.

Cancellation charges may apply depending on the service provider and booking conditions.

7. Refund Processing Time

Once a refund has been approved:

  • Processing time depends on airlines, hotels, suppliers, and payment providers.
  • Refunds may take several working days or longer depending on third-party processing times.
  • AL Raheem Travel will provide updates regarding refund progress where possible.

8. Non-Refundable Services

Certain services may be non-refundable, including:

  • Visa processing fees
  • Administration charges
  • Certain airline tickets
  • Special hotel rates
  • Promotional packages
  • Services already provided

Customers will be advised of any non-refundable conditions before booking confirmation.

9. Changes Instead of Refunds

Where possible, AL Raheem Travel may assist customers with:

  • Changing travel dates
  • Adjusting accommodation options
  • Modifying travel arrangements

Any changes are subject to availability and additional charges from suppliers.

10. Refunds Due to Exceptional Circumstances

In cases involving unexpected events such as:

  • Government restrictions
  • Airline cancellations
  • Natural events
  • Travel restrictions
  • Other circumstances beyond our control

Refunds will be handled according to supplier policies and applicable regulations.

11. Customer Responsibility

Customers are responsible for:

  • Providing correct booking information
  • Checking travel documents before departure
  • Understanding cancellation terms before booking
  • Following payment deadlines

AL Raheem Travel cannot be responsible for losses caused by incorrect information provided by customers.

12. Contact Us

For refund enquiries or cancellation requests, please contact:

AL Raheem Travel

Independent Travel Agency

📍 Address:
Suite No.5, The Old Dispensary,
30 Romford Road,
Stratford, London,
England, E15 4BZ

📞 Phone:
0203 970 0002

✉ Email:
info@alraheemtravel.co.uk

🌐 Website:
https://alraheemtravel.co.uk

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