AL Raheem Travel Independent Travel Agency
At AL Raheem Travel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our travel services.
By using our website:
you agree to the practices described in this Privacy Policy.
1. About AL Raheem Travel
AL Raheem Travel is an independent travel agency specialising in:
- Hajj Packages
- Umrah Packages
- Ramadan Umrah Packages
- Hotel Accommodation
- Flight Arrangements
- Holiday Packages
- Tailor-Made Travel Solutions
We are committed to providing reliable travel services while maintaining the privacy and security of our customers’ information.
2. Information We Collect
When you contact us, request a quote, or make a booking, we may collect the following information:
Personal Information
- Full Name
- Date of Birth (where required for travel arrangements)
- Email Address
- Phone Number
- Home Address
- Passport Details (when required for travel bookings)
- Travel Preferences
- Booking Information
Payment Information
Payments are processed securely through approved payment providers. We may receive limited payment details required to manage your booking, but we do not store complete payment card information.
3. How We Use Your Information
We use your personal information to:
- Process Hajj and Umrah bookings
- Arrange flights and hotel accommodation
- Provide travel quotations
- Communicate booking updates
- Respond to customer enquiries
- Improve our services
- Manage customer support
- Meet legal and regulatory requirements
Your information is only used for legitimate business purposes related to providing travel services.
4. Hajj & Umrah Travel Information
For Hajj and Umrah services, we may need to collect additional information required for:
- Visa applications
- Airline bookings
- Hotel reservations
- Transportation arrangements
- Travel documentation
This information is handled carefully and only shared with relevant service providers when necessary to complete your travel arrangements.
5. Sharing Your Information
We may share your information with trusted third parties who help us provide our services, including:
- Airlines
- Hotels
- Visa processing partners
- Transport providers
- Travel suppliers
- Payment service providers
We only share information that is necessary to complete your booking or provide requested services.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take appropriate steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Unauthorised disclosure
We use reasonable security measures to help keep your information safe.
However, no online system can guarantee complete security, and customers should also take care when sharing personal information online.
7. Website Information & Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor usage
- Improve customer experience
- Remember user preferences
Cookies do not normally collect information that directly identifies you.
You can adjust your browser settings to control or disable cookies if required.
8. Email & Communication
When you contact AL Raheem Travel, we may use your contact details to:
- Reply to enquiries
- Provide travel information
- Send booking updates
- Provide important service notifications
We do not send unwanted marketing communications without appropriate permission.
9. Keeping Your Information
We keep customer information only for as long as necessary to:
- Complete travel arrangements
- Maintain booking records
- Meet legal requirements
- Resolve disputes
When information is no longer required, it will be securely removed or deleted where appropriate.
10. Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request correction of incorrect information
- Ask how your information is being used
- Request deletion of information where applicable
- Withdraw consent for certain communications
To make a privacy request, please contact us using the details below.
11. Third-Party Websites
Our website may contain links to third-party websites, including airlines, hotels, or travel partners.
AL Raheem Travel is not responsible for the privacy practices or content of external websites. Customers should review the privacy policies of those websites separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be published on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us.
AL Raheem Travel Independent Travel Agency
📍 Address:
Suite No.5, The Old Dispensary,
30 Romford Road,
Stratford, London,
England, E15 4BZ
📞 Phone:
0203 970 0002
✉ Email:
info@alraheemtravel.co.uk
🌐 Website:
https://alraheemtravel.co.uk