AL Raheem Travel

Independent Travel Agency

Welcome to AL Raheem Travel. These Terms & Conditions explain the rules, responsibilities, and guidelines for using our travel services. By booking a package or using our services, you agree to the terms outlined below.

Please read these terms carefully before making any booking with AL Raheem Travel.

1. About AL Raheem Travel

AL Raheem Travel is an independent travel agency providing travel solutions including:

• Hajj Packages
• Umrah Packages
• Ramadan Umrah Packages
• Hotel Accommodation
• Flight Arrangements
• Holiday Packages
• Tailor-Made Travel Solutions

We work with trusted travel partners, airlines, hotels, and service providers to arrange travel services for our customers.

2. Booking & Confirmation

When you make a booking with AL Raheem Travel:

• All bookings are subject to availability and confirmation.
• A booking is only confirmed after receiving the required payment and confirmation from our team.
• Customers must provide accurate personal information and travel details at the time of booking.
• Any incorrect information provided by the customer may affect the booking arrangements.

Once a booking is confirmed, customers agree to these Terms & Conditions.

3. Payments

• All payments must be made according to the agreed payment schedule.
• Prices may change before final confirmation due to availability, supplier changes, currency fluctuations, or other travel-related factors.
• Customers are responsible for completing payments within the required timeframe.
• Failure to complete payment may result in cancellation of the booking.

4. Hajj & Umrah Packages

For Hajj and Umrah bookings:

• Customers are responsible for ensuring they have valid passports, visas, and required travel documents.
• Visa approval is subject to the relevant authorities and cannot be guaranteed by AL Raheem Travel.
• Customers must follow all religious, travel, and government requirements.
• Hotel availability, transportation arrangements, and package details are subject to confirmation.

AL Raheem Travel will provide assistance and guidance but cannot control decisions made by airlines, hotels, government authorities, or external service providers.

5. Hotel Accommodation

Hotel arrangements are subject to availability and confirmation.

Customers should note:

• Hotel names, room categories, and locations will be confirmed according to the selected package.
• Hotels may change due to availability or operational reasons.
• Alternative accommodation of a similar standard may be provided if necessary.
• Hotel facilities and services are controlled by the hotel management.

We provide accommodation options including:

• 3-Star Hotels
• 4-Star Hotels
• 5-Star Luxury Hotels

6. Flights & Airline Services

Flight bookings are subject to airline availability and airline terms.

Customers are responsible for:

• Checking passport validity
• Following airline baggage rules
• Arriving at airports on time
• Following airline policies

Any airline schedule changes, delays, cancellations, or restrictions are managed according to the airline’s own policies.

7. Cancellation & Refund Policy

Cancellation requests must be submitted to AL Raheem Travel in writing.

Please note:

• Cancellation charges may apply depending on suppliers, airlines, hotels, and package conditions.
• Some payments may be non-refundable.
• Refund processing times depend on third-party suppliers.
• Administration charges may apply where applicable.

Customers are advised to review cancellation conditions before confirming their booking.

8. Travel Documents & Responsibilities

Customers are responsible for ensuring they have:

• Valid Passport
• Required Visa
• Travel Insurance (if required)
• Necessary Health Documents
• Any required permits or certificates

AL Raheem Travel is not responsible for issues caused by missing or incorrect customer documents.

9. Changes to Bookings

Any changes requested after booking confirmation may result in additional charges.

Changes may include:

• Name changes
• Travel dates
• Hotel changes
• Flight changes
• Passenger details

All changes are subject to availability and supplier approval.

10. Customer Responsibilities

Customers agree to:

• Provide correct information during booking
• Respect hotel, airline, and travel rules
• Follow local laws and regulations
• Behave respectfully during travel
• Maintain personal travel documents

AL Raheem Travel is not responsible for problems caused by customer actions or failure to follow requirements.

11. Travel Insurance

Customers are recommended to arrange suitable travel insurance before travelling.

Travel insurance may help protect against unexpected events such as:

• Medical emergencies
• Trip cancellation
• Lost luggage
• Travel disruptions

12. Privacy & Personal Information

AL Raheem Travel respects customer privacy.

Customer information may be used for:

• Processing bookings
• Arranging travel services
• Communicating important travel updates
• Providing customer support

We do not sell or misuse customer information.

13. Website Use

By using our website:

you agree:

• Not to misuse website content or services.
• To provide accurate information when contacting us.
• That website information may be updated or changed without notice.

14. Third-Party Services

AL Raheem Travel works with third-party providers including:

• Airlines
• Hotels
• Transport companies
• Travel suppliers

Their own terms and conditions may also apply.

15. Changes to Terms & Conditions

AL Raheem Travel reserves the right to update these Terms & Conditions when required.

Any changes will be published on our website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

AL Raheem Travel
Independent Travel Agency

📍 Suite No.5, The Old Dispensary,
30 Romford Road,
Stratford, London,
England, E15 4BZ

📞 Phone: 0203 970 0002

✉ Email: info@alraheemtravel.co.uk

🌐 Website: https://alraheemtravel.co.uk